Shipping policy

Delivery Policy

Thank you for choosing ULTIMART LK. Please review the terms and conditions of our Delivery Policy outlined below.

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Domestic Delivery Policy

Processing Time:
All orders are processed within 1 business day. Please note that we do not ship or deliver on weekends or public holidays. During periods of high order volumes, there may be slight delays. If a significant delay is expected, we will contact you promptly via email or WhatsApp.

Estimated Delivery Time:
1-5 business days from the date of dispatch.

Delivery Charges:
Delivery charges depend on the weight of the products. Exact charges will be calculated during checkout.

Shipment Confirmation & Order Tracking:
Once your order is shipped, you will receive a Shipment Confirmation. For tracking purposes, please contact us via WhatsApp at +94 777205963.

Damaged or Incorrect Items:
Please inspect your order upon receipt. If an item is damaged or incorrect, contact us immediately. Retain all packaging materials and the damaged goods for claim purposes. We will guide you on the return or replacement process.

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International Shipping Policy

Currently, we do not offer international shipping. We appreciate your understanding.